# Support instructions for DataAnalyzer
Please check if you have installed the latest version of DataAnalyzer (opens new window). Possibly your problem already has been solved.
If are you analyzing data on a network drive, please check if the problem persists when you analyze the same data on your local PC.
If you have any virus scanners other then Microsoft Defender installed, please check if the problem still occurs when you disable the virus scanner.
When DataAnalyzer stops working and shows a crash report, please enter your e-mail address, a short description of the problem and send the report. Then the movisens support team will contact you soon. If you have problems sending the crash report, please contact the support team (firstname.lastname@example.org).